Shipping policy

Thank you for shopping with us! We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During sales, holidays, or promotional periods, processing may take a little longer.

Shipping Time

Estimated delivery times depend on your location and the shipping method selected at checkout.

  • Local/Domestic Orders: 3–7 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs, carrier issues, holidays, or other circumstances outside our control.

Shipping Charges

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly stated on our website.

Tracking Your Order

Once your order has been shipped, you may receive a tracking number by email or SMS. Please allow up to 48 hours for tracking information to become active.

If your tracking information has not updated for several days, please contact our customer support team.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply for reshipment.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update it before your order is shipped.

Lost, Damaged, or Missing Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package and product.

If tracking shows that your package was delivered but you have not received it, please first check with household members, neighbors, and your local carrier. If you still cannot locate the package, contact us so we can assist you.

Delayed Deliveries

While we work with reliable shipping carriers, we cannot guarantee delivery dates. Once an order has been handed over to the shipping carrier, delays caused by the carrier, customs, weather, or other unforeseen circumstances may occur.

We appreciate your patience in such situations.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact us through the contact information provided on our website.